Are your fragrances authentic?
Absolutely. Every fragrance sold by Fragrance Online Co. is 100% authentic, genuine, and sourced directly from trusted distributors, authorized wholesalers, and reputable suppliers. We never sell counterfeit, imitation, diluted, or fake products.
Each order is carefully inspected before shipping to ensure you receive a brand-new, authentic fragrance in its original manufacturer's packaging. We are committed to providing our customers with genuine products at competitive prices, so you can shop with complete confidence.
If you ever have questions about a product's authenticity, our team is happy to provide additional information and assist you before or after your purchase. Your trust is our top priority.
Why are your prices lower than retail?
At Fragrance Online Co., we believe authentic luxury fragrances should be accessible without the high retail markup. By working directly with trusted distributors and reputable suppliers, purchasing in volume, and operating primarily online, we keep our overhead costs low and pass those savings directly to our customers.
Lower prices do not mean lower quality. Every fragrance we sell is 100% authentic, brand new, and carefully inspected before shipping. Our goal is to offer the same genuine products you'd find at major retailers—just at better prices.
Shop with confidence knowing you're getting authentic fragrances, competitive pricing, fast Canada-wide shipping, and dedicated customer support every step of the way.
Will the fragrance last all day?
Fragrance longevity depends on the specific scent, its concentration (EDT, EDP, Parfum), your skin chemistry, and environmental factors. While some fragrances may last 4–6 hours, many Eau de Parfums and Parfums can last 8–12+ hours. For the best performance, apply fragrance to moisturized skin and pulse points such as the wrists, neck, and behind the ears. You can also reapply throughout the day if desired. Product pages often include longevity information to help you choose the right fragrance for your needs.
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to receive exclusive offers, early access to new arrivals, seasonal promotions, and members-only discounts. We also announce special deals through our social media channels throughout the year.
I'm new to fragrances. Where should I start?
Travel sprays are a great starting point. They let you explore different scents before committing to a full-size bottle.
Do you accept returns?
At Fragrance Online Co., customer satisfaction is important to us. Due to the nature of fragrance products and for hygiene and authenticity reasons, we cannot accept returns or exchanges on items that have been opened, used, or tampered with.
If your order arrives damaged, defective, incorrect, or incomplete, please contact our support team within 48 hours of delivery with your order number and clear photos of the issue. We will review your claim promptly and work with you to provide a suitable resolution, which may include a replacement, refund, or store credit where appropriate.
We accept returns on unopened and unused items within 30 days of delivery. Returned products must be in their original condition with all original packaging, seals, and accessories intact. A 20% restocking fee will apply to all eligible returns. Customers are responsible for arranging and providing a prepaid return shipping label. Returns sent without prior authorization may not be accepted.
For complete details, including eligibility requirements and return instructions, please refer to our Return & Refund Policy or contact our customer support team. We're always happy to help.
Are your travel sprays authentic?
Yes. Our travel sprays are hand-decanted from 100% authentic, full-size fragrance bottles.
How long does shipping take?
Shipping times vary depending on your location:
GTA Same-Day Shipping: Orders before 11:00 AM
Ontario & Quebec: Typically 1–2 business days.
Western Canada (BC, Alberta, Saskatchewan, Manitoba): Usually 1-4 business days.
Atlantic Canada (New Brunswick, Nova Scotia, PEI, Newfoundland): Usually 1-4 business days.
Northern Regions & Remote Areas: Around 5-7 business days
How do I track my order?
Once your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking number and a link to track your package in real time.
You can use the tracking link at any time to view your package's current status, estimated delivery date, and shipping progress. If you created an account with Fragrance Online Co., you can also log in to view your order history and tracking information.
If you haven't received your tracking email, or if you have any questions about your shipment, please contact our customer support team and we'll be happy to assist you.
What if my order arrives damaged?
We take great care in packaging every order, but if your package arrives damaged, defective, or you receive the wrong item, we're here to help. Please contact our customer support team within 48 hours of delivery and include your order number along with clear photos of the damaged product, packaging, and shipping box.
Our team will review your claim promptly and work to resolve the issue as quickly as possible. Depending on the situation, we may provide a replacement, refund, or another appropriate solution.
Your satisfaction is important to us, and we're committed to making sure you receive your order in perfect condition.