At Fragrance Online Co., we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We accept returns within 30 days of the date you receive your order.
To be eligible for a return, your item must:
- Be new, unused, and unopened
- Be in its original manufacturer packaging
- Include all original seals, tags, accessories, and inserts
- Be in resalable condition
- Be accompanied by proof of purchase or your order confirmation
Products that have been opened, used, tested, or altered are not eligible for return.
How to Start a Return
To request a return, please contact us first at:
Email: support@fragranceonlineco.ca
Please include:
- Your order number
- Your full name
- The reason for your return
Returns sent without prior authorization will not be accepted.
Return Shipping
Once your return request has been approved, Fragrance Online Co. will provide a prepaid return shipping label at no cost to you.
Please package the item securely and use the provided shipping label.
Product Condition
Only new, unopened products qualify for a return.
Returned products showing signs of use, missing original packaging, damaged seals, or missing components may be refused or subject to a restocking fee where applicable.
Restocking Fee
Approved returns are subject to a 20% restocking fee, calculated based on the original purchase price of the returned product.
The remaining refund amount will be issued once the returned item has been inspected and approved.
Shipping charges paid at the time of purchase (if any) are non-refundable unless the return is the result of our error.
Exchanges
We do not offer exchanges.
If you would like a different fragrance, size, or product, please return your eligible item following our return process and place a new order.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective item
- An incorrect item
contact us within 48 hours of delivery at support@fragranceonlineco.ca with photographs of the item and packaging so we can resolve the issue promptly.
Products damaged due to misuse, accidental damage, or normal wear are not covered.
Non-Returnable Items
The following items cannot be returned:
- Opened fragrances
- Used fragrances
- Tester bottles
- Samples and decants
- Gift cards
- Clearance or final sale items
- Products marked as non-returnable
- Personalized or custom products
Refunds
After your returned item has been received and inspected, we will notify you regarding the status of your return.
If approved, your refund will be processed to your original payment method within 4 business days after the returned item has been received and approved.
Please note that your financial institution or credit card provider may require additional time before the refund appears on your account.
Questions
If you have any questions regarding our Returns & Refund Policy, please contact us:
Fragrance Online Co.
Email: support@fragranceonlineco.ca
