Shipping Policy — Fragrance Online Co.
At Fragrance Online Co., we are committed to delivering your fragrances quickly, safely, and reliably. Please review our shipping policy below for full details regarding order processing, delivery timelines, and shipping procedures.
Order Processing Time
All orders are processed within 0–1 business days after payment is successfully received. Orders placed before our daily order cut-off time will be processed the same business day whenever possible. Orders placed after the cut-off time will be processed the next business day.
Orders are not processed or shipped on weekends or public holidays. During high-volume periods such as holidays, promotions, or special events, processing times may be slightly extended. If this occurs, customers will be notified.
Pre-Order Shipping
- Estimated Shipping: Pre-order items are shipped based on when the product is received at our facility. Any estimated arrival or release dates shown on the product page are estimates and may be subject to change due to supplier, manufacturer, customs, or transportation delays.
- Regular Shipping Timeframes Do Not Apply: Our standard order processing and shipping timeframes do notapply to pre-order products. Orders containing pre-order items will be processed once the pre-ordered product becomes available to us.
- Fast Processing Upon Arrival: Most pre-orders are processed and shipped within 1 business day of us receiving the product at our facility.
- Orders Containing Multiple Items: If an order contains both in-stock and pre-order products, the order may be held until all items are available for shipment unless otherwise communicated or arranged.
- Tracking Information: Once your pre-order has been processed and dispatched, tracking information will be sent to the email address provided with your order.
- Pre-Order Delays: Release dates and expected arrival dates are outside of our direct control and may change. Fragrance Online Co. will make every effort to fulfill pre-orders as quickly as possible once inventory is received.
Shipping Locations
Fragrance Online Co. currently ships to Canada nationwide. We are actively working to expand shipping to additional regions in the future.
Shipping Carriers
To ensure reliable and timely delivery, we work with trusted carriers including Canada Post, UPS, Purolator, and other regional delivery partners. The carrier used for your shipment may vary depending on your location and the shipping service selected at checkout.
Estimated Delivery Times
Delivery times may vary depending on the shipping method selected and the destination.
Standard shipping: Estimated delivery time of 1–4 business days
Expedited shipping: Estimated delivery time of 1–2 business days
Delivery estimates are not guaranteed and may vary due to factors outside of our control.
Shipping Rates
Shipping rates are calculated at checkout based on the delivery destination, package weight and dimensions, and the selected shipping method.
Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website when available.
Shipping Options & Rates
We offer multiple shipping options to meet your needs:
Standard Shipping (Canada)
- Free on orders over $149
- Orders under $149: Shipping calculated at checkout
- Estimated delivery: 1–4 business days
Expedited Shipping
- Calculated at checkout
- Estimated delivery: 1–2 business days
Same-Day Delivery (GTA Only)
- Flat rate: $27.99
- Available for select Greater Toronto Area locations
- Delivery window: Same day (evening delivery)
⚠️ Important: Same-day delivery is a premium service and is not eligible for free shipping, even on orders over $149.
We do not ship to PO Box addresses.
United States of America Shipping
We are pleased to offer shipping across the United States of America.
- Flat-Rate Shipping: A fixed shipping fee of $7.95 USD applies to orders under $99 USD, regardless of the delivery location within the United States.
- Free Shipping: Enjoy FREE standard shipping on orders of $99 USD or more.
- Estimated Delivery Time: Orders typically arrive within 3–5 business days after dispatch. Delivery times may vary depending on the destination and shipping carrier.
- Order Processing: Orders are processed and dispatched within 1–2 business days.
- Tracking: A tracking number will be emailed to you once your order has been dispatched.
- PO Box Addresses: We do not ship to PO Box addresses. Please provide a valid residential or business street address at checkout to avoid delays or order cancellation.
- Customs & Duties: All customs duties, import taxes, and applicable fees are included in the price you pay at checkout. You will not be required to pay any additional charges upon delivery.
- Delivery Delays: While we strive to ensure timely delivery, delays caused by shipping carriers, customs processing, weather conditions, or other unforeseen circumstances may occasionally occur and are beyond our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number, the shipping carrier, and a tracking link to monitor your shipment in real time.
Tracking information may take up to 24 hours to update after the package has been shipped.
Delivery Information
Depending on the carrier and delivery location, your package may be delivered to:
- Your front door
- Your condo mailbox
- A community mailbox
- A parcel locker
- Your local post office for pickup
If a delivery attempt cannot be completed, the carrier may leave a delivery notice with instructions for pickup or redelivery.
Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided and the package is returned to us, the customer may be responsible for additional reshipping fees and any return shipping charges.
If you notice an error in your shipping address, please contact us immediately before your order ships.
Delayed Deliveries
While we strive to ensure all orders arrive on time, delivery delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Carrier delays
- High shipping volumes
- Customs and transportation disruptions
Fragrance Online Co. is not responsible for delays caused by shipping carriers, but we will always assist customers in tracking and resolving shipment issues.
Lost or Stolen Packages
Fragrance Online Co. is not responsible for lost or stolen packages after delivery has been confirmed by the carrier.
If your tracking shows the package as delivered but you have not received it, we recommend:
- Checking around your delivery location
- Checking your community mailbox or parcel locker
- Asking neighbors or building management
- Contacting the shipping carrier directly
If you need assistance, please contact our support team and we will help investigate the issue.
Damaged Shipments
We carefully package all products to ensure they arrive in perfect condition.
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- Photos of the damaged product
- Photos of the packaging
Our team will review the case and arrange an appropriate resolution.
Hazardous Materials (Fragrances)
Perfumes contain alcohol-based ingredients and are classified as flammable liquids for air transportation.
As a result, certain shipping methods or regions may have restrictions depending on carrier regulations.
Fragrance Online Co. complies with all transportation and safety regulations for shipping fragrance products.
Multiple Packages
Some orders may be shipped in multiple packages depending on product availability, warehouse location, and package size limitations.
If this occurs, you will receive separate tracking numbers for each shipment.
Customer Support
If you have any questions regarding your shipment, our support team is here to help.
Please contact us with:
- Your order number
- Your full name
- The email used during purchase
We aim to respond to all inquiries within 24 hours during business days.
Thank you for choosing Fragrance Online Co. Inc. — your trusted destination for authentic luxury fragrances online.
